Shipping & Returns
We provide free shipping for all products delivered within China. Please purchase at our official Taobao store, where you can find more info regarding payment methods within China.
- We ship international orders through DHL.
- Shipping costs are calculated based on the size, weight and destination country of your package once you begin the checkout process.
- The shipping costs provided includes shipping fee only. Sales taxes are not included, which will be required upon delivery.
- All orders ship Monday – Friday
- Orders will be processed and sent out within 48 hours
- Packages will not be processed during the Chinese national holidays.
- Package can be tracked with your tracking info at website http://www.dhl.com/en/express/tracking.html
- Delivery times vary country by country, your estimated delivery time will be included in your order confirmation too.
TRACKING YOUR ORDER
Your package is traceable and your shipping confirmation will include tracking info. When your order is ready to be shipped, you will receive a confirmation email within 24-48 hours. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number. And estimated delivery time.
For more information or questions, please contact Front Cover Customer Service via email (firstname.lastname@example.org). Operating hours are 24 hours a day, 7 days a week.
HELP & FAQ
Where does Front Cover ship?
Front Cover currently ships to the 50 states, Puerto Rico, Canada, and the UK. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas up north in Canada.
We are working on bringing Front Cover everywhere around the world. Tag us @FrontCover to let us know where you live!
Tell me about shipping to the U.S. and Puerto Rico.
We offer four shipping speeds, because sometimes you can wait and sometimes you can’t.
- Standard (5-9 business days): $4.50
- Preferred (3-7 business days): $10
- Expedited (2-3 business days): $15
- Rush (1-2 business days): $25
PS: Standard shipping is free when you spend $30 or more. Please allow 1 to 2 business days for us to receive and process your order. Please note, we only offer Preferred, Expedited, and Rush Shipping to the 48 contiguous states.
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.
I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via email@example.com. We can give you the inside info.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email firstname.lastname@example.org.
How can I change the country I am shopping in?
To change the currency you’re shopping in (and country you’re shipping to), just click the little circle on the upper right corner of your screen and select the correct country. Right now, we only ship to the countries listed here (but more are coming soon).
Are there limitations with shipping fragrance in the U.S.?
Since fragrance is considered a Hazardous Material (HAZMAT), the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Alas, fragrance products and samples cannot be shipped to to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses. All orders containing Hazardous Materials must be shipped via standard ground shipping methods and cannot be shipped via expedited shipping methods.